6 Tips for Better Customer Retention
Posted on 02/04/2019
Ask any small business owner, and they will tell you: it’s much more costly to acquire a new customer than to retain and grow a current customer. However, many companies still place a huge emphasis on obtaining new customers through sales, marketing and advertising, yet pay little attention to their actual customer retention strategies. Businesses promote the sale, make the sale and then leave their customer behind, blowing in the wind.
Customer retention should not only be high on your list of priorities, but it should require actual strategies in mind. Fortunately, there are ways to keep your current clients happy, satisfied and coming back for more. Here are six tips for better customer retention.
1. Follow through on your sales pitch.
2. Set realistic expectations.
3. Create perks in the customer experience.
4. Establish a loyalty program.
5. Experiment with email strategies.
6. Communicate regularly.
Businesses know it’s much more cost-effective to keep a current customer happy than to acquire a new customer. This is where customer retention strategies come in. Keep these tips in mind for retaining your top customers and see how your business grows because of it.
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